Return Policy

CANCELLATION/RETURN CONDITIONS

By placing an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales agreement presented to you. Shipping costs for product deliveries will be covered by the seller.
No returns or exchanges are allowed for used or unsealed goods, including those specified in the delivery conditions, except for specific cases mentioned.
Products labeled as “Wholesale” in the product name or description are not covered by the 2014/12 Consumer Protection Law. When making a purchase, this condition is considered accepted without recourse.
Each purchased product is delivered to the recipient or organization specified by the buyer, within a maximum of 30 days. If the product is not delivered within this time, the buyer may terminate the agreement.
The purchased product must be delivered in full, with the specifications stated in the order, and include any warranty certificates, user manuals, or other documents, if applicable.
If the sale of the purchased product becomes impossible, the seller must notify the buyer in writing within 3 days of becoming aware of the issue. The total amount must be refunded to the buyer within 14 days.
If the buyer does not pay for the product or cancels the payment in the bank records, the seller’s obligation to deliver the product is terminated.

SHOPPING WITH UNAUTHORIZED USE OF A CREDIT CARD:

If it is determined after delivery that the credit card used by the buyer was fraudulently used by unauthorized persons, and the amount for the product sold is not paid by the bank or financial institution to the seller, the buyer must return the product to the seller within 3 days, with the shipping cost to be covered by the seller.

IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEN CIRCUMSTANCES:

If unforeseen circumstances, beyond the control of the seller, prevent the timely delivery of the product, the buyer will be notified. The buyer may request the cancellation of the order, replacement with a similar product, or a delay in delivery until the issue is resolved.
If the buyer cancels the order:

• If the payment was made in cash, the amount will be refunded in cash within 14 days of cancellation.
• If the payment was made by credit card and the buyer cancels the order, the amount will be refunded to the bank within 14 days of cancellation. However, it may take the bank 2-3 weeks to transfer the amount to the buyer’s account.

BUYER’S OBLIGATION TO INSPECT THE PRODUCT:

The buyer must inspect the product/service before accepting it. They should not accept any damaged or defective products/services from the courier, such as those that are crushed, broken, or with torn packaging. Once the product/service is accepted, it is considered to be in good condition. The buyer must take care of the product/service after delivery. The invoice must also be returned with the product. If the product is not stored under appropriate conditions or is misused by the buyer, the seller has the right to refuse the return.

DEFAULT AND LEGAL CONSEQUENCES

If the buyer fails to make payments on their credit card, they agree to pay interest and be liable to the bank under the terms of their credit card agreement. The bank may take legal action and charge the buyer for any resulting costs and attorney fees. If the buyer defaults, they agree to compensate the seller for any damages caused by the delayed payment.

PAYMENT AND DELIVERY

• You can make a payment via bank transfer or EFT (Electronic Funds Transfer) to one of our TL accounts at Asbank, K. İktisat Bank, or T. Garanti Bank.
• Through our site, you can also use your credit cards for online single payments or installment options. At the end of your order, the amount will be charged to your credit card.
• In case of disputes, the courts of Nicosia, Northern Cyprus, have jurisdiction.